Payment & Delivery

How it works:

Trisik.mu is a multi-vendor marketplace launched in May 2020 by Sphere Media Technologies Co Ltd, Digital Marketing Agency in Mauritius established since 2012.

As a multi-vendor marketplace, you can order from many vendors at once and pay for your complete order at checkout.

Few things to note:

  1. Standard Home Delivery is done within 2-5 days across Mauritius.
    Rs. 175 delivery fee applies per order.
    Standard Home Delivery is available for all vendors.
  2. Free pick-up is available for some vendors.
    Pick-up date & time must be agreed with the vendor.
  3. Bouquets or same day pick up and delivery will cost more, depending on vendors

We urge you to check each vendor profile for any pick-up and delivery information, or any mention of order deadline.

Payment:

  1. Once you complete your order on https://trisik.mu, you will be invited to proceed to payment of the items purchased.
  2. Trisik.mu offers 2 payment methods: JUICE Payment or Bank Transfer or PayPal Payment Requests for Customers not having a local account (transaction charges will apply)
  3. Payment Account details:
    Bank: The Mauritius Commercial Bank
    Account Holder: Sphere Media Technologies Co Ltd
    Account Number: 000445625856
  4. Once payment is received, we will start processing your order. You will receive a payment confirmation email to the email address you have submitted during registration.
  5. In case of any expected delay in payment processing (transfer from a different bank), you can send a screenshot of your transaction by WhatsApp to (+230) 5710 3647 or (+230) 5259 8341
  6. Once proof of payment is received, we will start processing your order.

Delivery:

  1. As per the terms of use of https://trisik.mu, we will forward all details related to your order to the vendors from whom you have purchased items.
  2. Your order will then be delivered to your home as per delivery term.
  3. OR, you may choose FREE pick-up from the vendor’s location (for those vendors who propose this option). Pick-up date & time will be arranged with you & the vendor.
  4. Please check your order upon delivery.
  5. Upon confirmation of delivery from the Vendor, you will receive a receipt for your purchase on the email address you have provided upon registration.

You can email us at expliker@trisik.mu